LogDrop
Panel

Fetch Logs

Trigger real-time log collection for all devices or a specific device UUID

Fetch Logs allows you to trigger real-time log collection from devices. You can request logs for all devices (by platform) or for a specific device UUID.

Prerequisite: Fetch Logs typically requires push backend configuration. If you see warnings, check Push Backends.

1) Fetch logs for all devices

Use this option when you want to collect logs from a broader set of active devices. Depending on your setup, you may have platform-based options such as:

  • iOS (APNS)
  • Android (FCM)
  • Huawei (HMS)

Screenshot: All Devices fetch

LogDrop Panel - Fetch Logs (All Devices)

2) Fetch logs for a specific device (Device UUID)

Use this option when debugging a specific customer issue. You’ll provide the target Device UUID and trigger a log request for that single device.

  1. Copy the device’s UUID from Devices or Device Detail.
  2. Paste it into the Device UUID field.
  3. Trigger Fetch Logs and wait for the device to upload logs.
  4. Open Logs or Log Detail to review the results.

Screenshot: Single device fetch (Device UUID)

LogDrop Panel - Fetch Logs (Single Device)

3) Common warnings & troubleshooting

  • Push backend missing: Configure APNS/HMS/FCM in Push Backends.
  • No logs returned: Ensure the device is online and the SDK is active.
  • Wrong UUID: Verify you copied the exact Device UUID (not User UUID).
  • Permissions: If you can’t access Fetch Logs, check your role in Users.

Devices

Explore devices list, search, filters, and how to drill into a device

Getting Started

Start here to access the panel, manage invitations, and select projects

On this page

1) Fetch logs for all devicesScreenshot: All Devices fetch2) Fetch logs for a specific device (Device UUID)Screenshot: Single device fetch (Device UUID)3) Common warnings & troubleshooting